Refund & Withdrawal Policy

Last Updated: October 2025

1. Refund Policy (Customers / Users)

1.1 Eligibility for Refunds

Refunds may be issued in the following cases:

• Duplicate payment or technical billing error.
• Unauthorised transaction or suspected fraud.
• Content or session was not delivered due to a verified system failure.
• Host misconduct verified through the moderation team.

Refunds will not be provided for:

• Completed sessions or calls.
• Voluntary disconnections or dissatisfaction after content has been accessed.
• Misuse, violation of community standards, or user negligence.

1.2 Request Procedure

Users must submit a refund request within 7 days of the transaction by emailing support@intima.fun with:

• Transaction ID
• Proof of payment
• Explanation of the issue

1.3 Processing Time

Once reviewed, approved refunds will be processed within 5–10 business days, using the same payment method used for purchase. Refunds may be partial or full depending on case assessment.

2. Withdrawal Policy (Hosts & Agencies)

2.1 Eligibility

Earnings from live sessions, video chats, or bonuses can be withdrawn once they have been verified and cleared of chargebacks or fraud risk. All host and agency accounts must be fully KYC verified.

2.2 Payment Schedule

• Payment Frequency: Daily
• Minimum Threshold: Every 12 hours (rolling payout cycle)
• Currency: AUD (Australian Dollar)
• Method: Bank Transfer or designated payment gateway

2.3 Agency Commissions

Partner agencies earn 5% commission on the gross revenue of their registered hosts. Commissions are automatically calculated and credited to the agency’s account.

2.4 Delays or Holds

Withdrawals may be delayed in cases of:

• Pending KYC verification
• Account audit or suspicious transaction review
• Technical or banking delays beyond our control

3. Chargebacks and Disputes

If a user initiates a chargeback, Intima.fun reserves the right to:

• Reverse the corresponding host or agency payment.
• Temporarily suspend withdrawals until the dispute is resolved.
• Impose penalties for repeated or fraudulent chargebacks.

All chargeback disputes are investigated and documented for compliance.

4. Refund Method

Refunds are always returned to the original payment source (e.g., card, wallet, or bank account). Intima.fun does not issue cash refunds under any circumstances.

5. Fraud Prevention & Compliance

Intima Global Pty Ltd strictly follows Australian financial and anti-money laundering (AML/CFT) regulations. Unusual withdrawal patterns or excessive refund requests may result in account review or suspension.

6. Policy Acceptance

By using Intima.fun, you acknowledge that you have read, understood, and agreed to this Refund & Withdrawal Policy.